Every application has settings. For SaaS software, keeping track of settings for each customer can be tendious, time consuming, and detracts from revenue generating work. Your story gets more complicated when customers want to know who changed a setting and when it was changed. This can cause additional headaches during an audit!
Many SaaS customers operate like monopoly players, buying and selling assets on a regular basis. These customers need to have a base configuration that governs and constrains the other organizations in the portfolio. Changes at each level can conflict with each other. How do systems keep up!